Booking an appointment

As a practice we are committed to making the best use of our whole team of doctors, nurses and admin staff,
to ensure that we provide the most effective service possible for our patients.

ONLINE BOOKING

Our Doctor and nursing team appointments are available online. Please note that not all nurses can treat all conditions so please speak to reception if in doubt. If you are already registered to book on line: Click Here.
If you would like to know how to register for on line booking: Click Here.

BOOKING INFORMATION

Our reception staff will ask all patients for a brief reason for their request for an appointment, so that they can be directed towards the most suitable person to help them, which is not always one of the doctors.

As well as face to face consultations, we also offer the opportunity for appointments over the telephone too, to deal with quick queries that may not need an examination. As each doctor’s appointment is only for 10 minutes, we ask that patients do not stockpile a list of problems to present during a single consultation as there won’t be enough time to deal with them all properly.
Please note that if you book an emergency appointment, the doctor will only be able to deal with your urgent symptoms and won’t be able to discuss longer term issues in the time allocated. Children under 16 years old should be accompanied by an adult. If more than one member of your family wants to see the doctor, please make a separate appointment for each of them.

Many ailments can be dealt with in one of our Minor Illness Clinics so our reception team will guide you to one of these appointments when it is appropriate as this can help to relieve the increasing pressure on our doctors.

Appointments with our doctors and nurses can be booked over the phone, on the internet or by coming in to the surgery during our opening hours which are as follows:

Monday 7.30am to 7:00pm

Tuesday 7.30am to 7:00pm

Wednesday 7.30am to 7:00pm

Thursday 7.30am to 7:00pm

Friday 7.30am to 6:30pm

You can also phone us between 8:00am and 6:30pm Monday to Friday. And if you need medical advice outside of these times, in the evening, weekends or Bank Holidays, then simply ring 111 and your call will be dealt with by the NHS out-of-hours service.

Depending on availability, you can book an appointment with us to be seen on the day, but we also have around 40% of our appointments available for booking in advance.

TELEPHONE US ON: 0117 9082365

Patients are welcome to ask to see a particular doctor or nurse and we would strongly recommend this for ongoing medical problems. If we are unable to meet a specific request, we will always seek to offer an alternative solution for you. Please note that calls may be recorded for training purposes.

Doctors timetable as follows:

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HOME VISITS

Home visits are available for patients who are housebound, terminally ill or too ill to come to the surgery. All requests will be assessed by a doctor so please be prepared to give some details about the reason for the visit request so that we can deal with your enquiry more efficiently.

Unfortunately, because of limited equipment, it is often difficult to perform a full assessment of your symptoms at home. It is therefore essential that if it is at all possible that you attend the Surgery to see the doctor.

To request a home visit, please call 0117 9082365 before 11.00am.

TELEPHONE CONSULTATIONS

If you book a telephone consultation, the doctor will call you back and discuss your problem at an allotted time during their surgery. Please make sure you give the correct phone number to the receptionist.

DENTAL PROBLEMS

Dental emergencies such as toothache or abscesses are best dealt with by your dentist and not your GP. You should therefore call your dentist and ask them for an urgent appointment.

If you do not have a dentist then call 111 who will tell you where you can be seen.

REGISTERING WITH THE PRACTICE AND HAVING A NAMED GP

You can register with us by either coming to the health centre and filling out a registration form and patient questionnaire, or you can download the forms from the pdf on the right hand side and complete them before coming to the surgery. In either case, you need to bring with you the following proof of identity: A passport or driving licence and one of the following: a utility bill showing your current address, or your current NHS registration card. Please can you also fill out our short patient questionnaire as this will help us with your medical history until your records are received from your previous practice.

All patients are allocated a named GP but you are always welcome to see any GP of your choice.